[donation issue]

Go onto store and at bottom right you should be able to jump into live chat with a advisor who will be able to help.

Thanks, Hc Wizard.

[loot from 50 hard clues and 4 elites w/ double roll]

That's some dedication! Hopefully some 3rd age when you go for the 500, all the Best mate 🙂

 

 

[500 kc Cerberus]

That is very unlucky mate BUT the grind must go on!!

 

[i cant donate]

Once you've scanned the code you are asked to type in the authenticator digits which only last around 1 minute, so you have to be quick typing them in. Are you typing the digits in or missed that part? If so make sure its the correct code.

Thanks, Hc Wizard.

[i cant donate]

Can you provide further information on what doesn't exactly work @Final.
example:

Is the phone not scanning the code properly?
Is the code you're entering not being recognized?

Thanks, Hc Wizard.

 

[carpenter's armoure]

Can't currently store it in game unfortunately, it has been suggested so hopefully in future! 

Thanks, Hc Wizard.

[bank cleared]

Sounds like your account was compromised. I'd advise you run a malware check on your computer & change all passwords. If you require anymore help please head over to https://forum.zaros.io/support/

Thanks, Hc Wizard.

[roll back not getting replied to]

Please head over here if you are still having issues regarding this.

https://forum.zaros.io/support/

 

Thanks, Hc Wizard.

[Exchange golden tench for pearls?]

Sound's a good idea for people chasing the collection log! Moving to suggestions 🙂

Thanks, Hc Wizard.

[Can't remember password]

https://forum.zaros.io/support/

Head over there for support with your account 🙂

Thanks, Hc Wizard.

[Name Issue]

We will have name change scrolls in donator store in the future 🙂

Thanks, Hc Wizard.

[HCIM status]

If the death was caused by in game bugs such as zulrah hitting 90's or lumbridge castle falling on you.

Thanks, Hc Wizard.

[Name doesn't show up on hiscores]

You are on the highscores as we speak ~ locked

Thanks, Hc Wizard.

[trading post]

Was disabled due to a bug, all working now though 🙂
~ Locked

Thanks, Hc Wizard.

[Normal]

~ locked

[Forgot Password]

https://forum.zaros.io/support/

Would be your best place for help regarding account issues 🙂

Thanks, Hc Wizard.

[Teleported to Falador, game froze and now I cant login]

~ locked

 

[Can ibans staff be upgraded?]

No you still have to be on normal spellbook to cast Ibans blast.

Thanks, Hc Wizard.

[Switch GIM back to normal ironman?]

Sorry this is not something we offer right now. You can play solo on your GIM account though or revert back to a normal account. 

Thanks, Hc Wizard.

[Lost pet?]

No sorry, in future make sure to insure your pet's at home by speaking to 'Probita'.

Thanks, Hc Wizard.

[Abyssal Whip]

Sounds like your account was compromised; I'd recommend changing your passwords & running a malware check on your computer.

Thanks, Hc Wizard.

[Second acc?]

You need a new email to create a new account so if the account ever gets compromised or issues arise such as losing password, not able to login with 2fa; we can contact you there.

Thanks, Hc Wizard. 

[donation]

Go onto stores & at bottom press live chat to speak to a member of the team about payment issues.

Thanks, Hc Wizard.

[Ironman help]

Use lunar spell cure me twice to remove venom/posion or make anti-venom using zulrah scales on antidote++ which you get from killing zulrah 🙂

Thanks, Hc Wizard.

[10 Hp...]

Sorry we can't do that, only what that combat instructor can reset so nobody can abuse.

Thanks, Hc Wizard.