problem when entering my account

[Reynall]

 

Hello zaros team, I have problems when entering my account, when entering my account and password, it remains loading, but it does not enter the game. 
Thank you I hope your great help team. my is reynall

[Zonkey]

Hi @Reynall, try to clear the zaros cache / uninstall the client and reinstall and try it again.
If this doesn't work contact us back on this topic.

 

- Iron Jean

[Reynall]

ok

 

[Reynall]

Just now, Iron Jean said:

Hi @Reynall, try to clear the zaros cache / uninstall the client and reinstall and try it again.
If this doesn't work contact us back on this topic.

 

- Iron Jean

hi Friend 

nothing still follows the problem when accessing the account

[Reynall]

Just now, Iron Jean said:

Hi @Reynall, try to clear the zaros cache / uninstall the client and reinstall and try it again.
If this doesn't work contact us back on this topic.

 

- Iron Jean

nothing still follows the problem when accessing the account, please help me with this

[Zonkey]

Hi again @Reynall,

if this doesn't work for you then i'll send you to this page: https://forum.zaros.io/support/create/  choose the options under '' Department '' Accounts, and make a appeal agains your account, make sure to insert the right username u need assist for.

 

- Iron Jean