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    living

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    Posts posted by living

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      in Handled

      Posted

      Hi @Ferrand

      I see that you have made multiple threads about this. I will answer this one and lock & move the others.

      For issues about 2fa, please use this link to make a support ticket.
      Most people receive an answer within 24h.

      If you have any other questions, feel free to make a new thread or pm any staff ingame or on forums.

      - Living

      Vote not showing up

      in Handled

      Posted

      Hi @Needleprick,

      Can you doublecheck following things:

      - Check the voting page and see if the timers are running. Sometimes they dont go through and you can just revote to get your rewards.

      - Check on the website if you are logged in with the same account on which you want to claim your votes.

       

      Hope this helps!

      If you still have any issues, let us know!

      - Living

      Auth

      in Handled

      Posted

      Hey @undead solo,

      For any issues regarding 2FA, please use this link to create a ticket.
      Select 'account' departement and you will get help there.
      In most cases you can expect an answer within 24 hours.

      - Living

      How to enable two-factor authentication

      in Miscellaneous Guides

      Posted

      How to enable two-factor authentication on your Zaros account

       

      Hi everyone, I decided to make a guide on how to enable 2FA since I do get this question from time to time from people who are struggling with it.

       

       

      Step one: Download the 'Google Authenticator' on your mobile device.

      Step two: Go to the zaros website and click on 'profile' top right if you are already logged in. If you are not logged in yet, click on 'login' also topright.

      Spoiler

      spacer.png

      Step three: Open the Google Authenticator application and click the '+' sign bottom right. Select 'scan QR-code'.

      Spoiler

      spacer.png

      Spoiler

      ydbpgnH.jpg

      Step four: Scan the QR-code you see on your profile page (refer to step two).

       

      Congratulations! You have succesfully enabled two-factor authentication on your account. Next time you log in you will have to use the code on your google authenticator app to login. Doing this once, makes your account 'trusted' so you dont have to do it everytime you log in.
       

      Note: For some people the QR-code won't work. If this is the case you can select the 2nd option from step three and manually insert the code just below the QR-code on your profile page.

       

      Hope I was able to help you out setting up your 2FA.
      If this guide is missing some things, please let me know and I will add them.

       

      - Living

      Suggestion thread

      in Suggestions

      Posted

      Seems like some nice suggestions. Would be good to see those ingame.

      I do feel like the support cc always has some ppl helping others out with questions so not sure if the last suggestion would be needed, just my opinion.

      - Living

      Need 2FA disabled

      in Handled

      Posted

      Hi @Shovels,

       

      For any issues regarding 2FA, please click this link. Select the ‘account’ departement and you will get helped.

      Please note that in some cases it can take up to 48h before receiving a reply.

      I will close this thread now. If you seek more help please contact any staff member on forums or in-game or make a new thread.

       

      Kind regards

      -Living

      2fa for my main account

      in Handled

      Posted

      Hi @rayan123,

       

      For any issue regarding 2FA, please click this link. Select the ‘account’ departement and you will get helped.

      Please note that in some cases it can take up to 48h before receiving a reply.

      I will close this thread now. If you seek more help please contact any staff member on forums or in-game or make a new thread.

       

      Kind regards

      -Living

      Help please :)

      in Handled

      Posted

      Hi @BountyHunter

      For any issues you will have to make a support ticket using this link. 

      Select the 'account' departement and describe your problem.

      An administrator or ticket support staff member will get back to you as soon as possible. In some cases this can take up to a maximum of 48h.

      I will close this thread for now. If you need any more assistance, please make a new one or contact any staffmember in-game or on forums/discord.

      Kind regards,

      - Living

      2fa

      in Handled

      Posted

      Okay, I will close this thread for now than. Please make a new one or contact any staff ingame if you seek any more help.

      -Living

      Help!!!

      in Handled

      Posted

      Hi @Nackjack,

      After purchasing something you will have to use the ::check command ingame to claim your goods. Doing this should resolve your problem.

      Let me know when your issue is fixed.

      - Living

      2fa

      in Handled

      Posted

      Hi!

      I’m a bit confused, are you trying to enable the 2fa or is it enabled and you lost acces to your account because of it?

      -Living

      TWO FACTOR REQUIRED help please?

      in Handled

      Posted

      Hi  @Machinima,

      For any problems with 2FA, please click here to make a support ticket.
      Please select the 'account' departement and describe your problem. You will get helped, but please note that in some cases, it can take up to 48h before receiving a reply.

      I will close this thread for now, if you seek any more help, please make a new thread or seek help through our discord or in-game.

      - Living

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