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Donated 100$ and cant claim my scrolls when payment went through pls help me


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I paid 100$ for 10x 10$ scrolls my payment said it was accepted by site and that it went through, it was pending on my card in a negative though,  I try to claim the scrolls that night it went through but it didn't give any to me. so I thought it just be cause its pending on my card so I put money on my credit card and all the pending charges went through and no longer pending and now are paid for but I still cant claim my scrolls I donated 100$ for pls help me

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