BGM Posted December 20, 2020 Share Posted December 20, 2020 (edited) My 2FA was set to my account 'Extinct' on my phone, however I use 'BGM' as my main. I had to delete cache and redownload client as I was getting crashing issues which come to find out was GPU drivers, but when redownloading the client and going to sign in I'm being asked for 2FA for my 'BGM' account, which I physically can't get as my authenticator app had the 'Extinct' account on it. Signing into the forums on this account, I can't disable 2FA to then re-enable it either because it asks for a code from my phone, which I obviously can't get. Any help on how I can disable 2FA on my account, to then re-add it to my phone and subsequently log into the game? I can provide all and any security, payment, account, login, connection information if needed, would just like the play the game... P.S - Clicking 'Cant Sign In' on the client sends me to a secure Zaros link that doesn't load. https://secure.zaros.io/l=en/a=0/p=ElZAIrq5NpKN6D3mDdihco3oPeYN2KFy2DCquj7JMmECPmLrDP3Bnw/m=totp-authenticator/disableTOTPRequest Edited December 20, 2020 by BGM Link to comment Share on other sites More sharing options...
November Posted December 20, 2020 Share Posted December 20, 2020 If you can remember any backup 2FA codes you have you can use those to disable it. DONATE VOTE HISCORES PLAY DISCORD JOIN SELFMADE Link to comment Share on other sites More sharing options...
BGM Posted December 20, 2020 Author Share Posted December 20, 2020 2 minutes ago, November said: If you can remember any backup 2FA codes you have you can use those to disable it. I don't have any backup codes, I never got any when setting it up originally. Link to comment Share on other sites More sharing options...
November Posted December 20, 2020 Share Posted December 20, 2020 (edited) 2 minutes ago, BGM said: I don't have any backup codes, I never got any when setting it up originally. https://support.google.com/accounts/answer/1187538?co=GENIE.Platform%3DAndroid&hl=en You're also better off posting this in somewhere else that only Staff can help you. @Hope @Klem can any of you help this mate real quick? Edited December 20, 2020 by November DONATE VOTE HISCORES PLAY DISCORD JOIN SELFMADE Link to comment Share on other sites More sharing options...
BGM Posted December 20, 2020 Author Share Posted December 20, 2020 (edited) 13 minutes ago, November said: https://support.google.com/accounts/answer/1187538?co=GENIE.Platform%3DAndroid&hl=en Done that, added Gmail to the Authenticator app, though using the codes that it generates on the website to disable 2FA on the account, doesn't work. All codes show 'Invalid 2FA code', because the authenticator is generating them for the gmail account not the Zaros account. I also can't sign into my account with the email address on the client, as it says the account isn't registered. Edited December 20, 2020 by BGM Link to comment Share on other sites More sharing options...
BGM Posted December 20, 2020 Author Share Posted December 20, 2020 I'm literally just having an issue disabling 2FA, as I can't get the code to do so as the account isn't on my 2FA app, to then re-enable it so that I can login. Link to comment Share on other sites More sharing options...
Atrixx Posted December 20, 2020 Share Posted December 20, 2020 I’m in the same boat man I just posted a topic about it Link to comment Share on other sites More sharing options...
BGM Posted December 20, 2020 Author Share Posted December 20, 2020 6 minutes ago, Atrixx said: I’m in the same boat man I just posted a topic about it I feel you, not even being able to play is annoying. Plus not able to get any help at all Link to comment Share on other sites More sharing options...
Skills Posted December 20, 2020 Share Posted December 20, 2020 The only people that I could see being able to help are David and Spooky. I'm not sure if Admins have the permissions to do so. But if I'm not mistaken, with my past experience, they should be able to go onto your account via forums through the system and disable it. Link to comment Share on other sites More sharing options...
BGM Posted December 20, 2020 Author Share Posted December 20, 2020 2 minutes ago, Skills said: The only people that I could see being able to help are David and Spooky. I'm not sure if Admins have the permissions to do so. But if I'm not mistaken, with my past experience, they should be able to go onto your account via forums through the system and disable it. Thank you, I'll have a look at contacting them to see if they can assist. Link to comment Share on other sites More sharing options...
Atrixx Posted December 20, 2020 Share Posted December 20, 2020 Thank you very much I will give them all the info they neeed Link to comment Share on other sites More sharing options...
Isleview Posted December 22, 2020 Share Posted December 22, 2020 @Atrixx For now please direct this issue to link below and select Live Chat to get assistance with removing 2fa. Please feel free to pm me via forums or in game if you have additional questions. https://zaros.io/store/ Link to comment Share on other sites More sharing options...
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